Frequently Asked Questions About OnTask

Looking for answers? We’ve responded to your frequently asked questions. Learn about OnTask’s capabilities, pricing information and more.

features

Features

pricing-and-plans

Pricing and Plans

capabilities

Capabilities/Use Case

support

Support

  • Yes. We offer a variety of support channels to all of our users, including a help center, how-to videos, and weekly office hours. You can also email or chat with our support team during normal business hours (8AM – 5PM ET, Monday – Friday). Users on the premium plan or above can also get scheduled technical phone support.

  • Professional services can be used however you see fit, and can be used for general onboarding, training, consulting, creating custom workflow templates, configuring integrations, and/or advanced document processing. We’re happy to help you build workflows or provide guidance, whatever works best for you. Service hours can be purchased by the hour or in custom packages, contact us for options.

  • Check out our glossary of terms to understand all of the workflow-specific terminology used within the tool. You can always contact us if you still have questions.

security

Security & Compliance

  • Yes. OnTask is hosted on Amazon Web Services. We have encryption in transit as well as download tokens which expire after two weeks to ensure secure routing and data gathering. OnTask is also HIPAA, FERPA and SOC 2 compliant.

  • Yes. OnTask is a HIPAA, FERPA and SOC 2 compliant platform. Covered entities that wish to use OnTask to store information under HIPAA compliance must have at least one OnTask Organization on the Premium Plan and execute a Business Associate Agreement (BAA) with OnTask. BAA’s are available upon request.

  • Yes. All signatures obtained through OnTask are legally binding and HIPAA compliant. Each signature received through OnTask comes with an audit trail that allows you to view timestamps and IP addresses associated with all actions on your document.

If you’re still looking for answers, visit our help center or contact us for assistance. We’re happy to help and will get back to you as soon as we can.