I remember thinking to myself … ‘We’re a technology company. Why haven’t we taken our processes digital?'
Understanding the Issue
The first step was to analyze Accusoft’s business process management (BPM). Accusoft reviewed how it managed processes from one point of contact to another. Whether the process was event planning or a department workflow, the company began to see a trend in manual business processes.
They decided to start with analyzing the PTO workflow first since it was the easiest process to track. What could be hindering the employees from taking the time to request PTO? After some digging around, Todd Neal, who’s now OnTask’s Product Manager, discovered the underlying issue.
The developers at Accusoft weren’t putting in requests for PTO because the process was too much of a hassle. First, they had to find the form in the employee portal, print it, and manually fill in their request. Then, since most of them worked outside of headquarters, they had to drive it over to the building where HR was located, and hand it off for approval. This was the only way to ensure that their request wasn’t lost in the HR email inbox. With this many steps, some people felt it was too much effort to request a vacation.
Developing a Solution
Accusoft took matters into their own hands and started developing a workflow tool they could use for simple business processes like non-disclosure agreements and PTO requests.
Bringing It to Market
When Wilson saw just how successful OnTask was with Accusoft, he started to research workflow automation in other industries. “We are a successful technology company who was still using manual business processes for everyday workflows,” he said. “If we were doing it, I was sure that other businesses were too.”
Turns out, he was right. Digital transaction management (DTM) was extremely popular at the onset of OnTask. The need for a digital solution was apparent. As the technology in the market progressed, BPM emerged as the leading method to increase productivity in the workplace. However, the market needed an automation tool that encompassed a variety of tactics.
There is a need for an end-to-end solution in the market that simplifies workflows and also offers digital signatures and forms. Too many companies and organizations are still using manual paper-based processes to get their work done. They need an all-in-one automation tool.
Accusoft is a leader in document imaging technology. Once the research was complete, the idea progressed rapidly into a marketable product.
OnTask enables any organization or department to easily implement their unique document-based processes with no development time and no hardware or software to install or maintain. Process owners are empowered to continually improve efficiency and effectiveness, and end users, both internal and external, can easily participate in any workflow.
OnTask differentiates itself from competitors with its functionality and ease of use. Supporting an unlimited amount of customization to meet any organization’s unique requirements, OnTask is able to take your team’s productivity to the next level with workflow automation.
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See how OnTask can help you reap the rewards of digital processes.