Active Life Games Registration Simplified With OnTask

Automated document workflows help a variety of businesses and organizations streamline processes, making tasks simple for everyone involved. In this case study, we’ll reveal how one Florida organization simplified a business process for the betterment of their community.

Hillsborough County, City of Tampa, City of Temple Terrace, and Friends of the County Parks hosted the 38th Annual Active Life Games in September 2018. The games are a series of Olympic-style events for adults over 50. Before OnTask, participants struggled with the extensive, paper-based registration process that often made registering for the games difficult.

About the Client

“OnTask made registration for the Tampa Bay Active Life Games so easy. Participants age 50 and over were able to enter and pay online. They entered their information and chose their events seamlessly,” reported Mary Clements-Fowler, Senior Program Coordinator at Hillsborough County. “This year, we had more participants register online because it was so easy. Plus, the reporting spreadsheets showing participant registrations were exactly what we needed.”

"This year, we had more participants register online because it was so easy."
Special Events Coordinator Hillsborough County Parks - Retired
With over 360 registered this year, half of whom registered online, Active Life Games was able to get even more seniors involved. After implementing OnTask for the registration process, the organization saw a 40% decrease in technical support calls. Staff used this time saved to create an even better Active Life Games experience for participants. “OnTask was easy-to-use for our guests and our staff. Our online registration increased this year since it was so self-explanatory. This saved our staff time in explaining the process over the phone and manually inputting the information, making our registration more efficient,” says McDonald.
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