When you hear the word “eSignature”, what’s the first brand you think of? Chances are, DocuSign is what comes to mind. In this whitepaper, we’ll show you how OnTask stacks up against this goliath with better customer service, transparent prices, and more features our users love.
Why Bigger Doesn’t Always Mean Better
For centuries brand recognition has been the reason companies thrive. But, that’s not the case today. Now, customers want to do business with companies with superb service that can meet all of their unique needs. Service that lacks personalization no longer cuts it.
Unfortunately, customer service is one of the areas in which DocuSign falls short. Being a huge company with upwards of a million customers means that things like personalized support have fallen by the wayside—and their customers notice. Customers experiencing issues are often subject to long wait times or automatic responses from chatbots, making it hard to resolve issues quickly.
That’s where OnTask succeeds. With a number of support options, we ensure customer questions are taken care of so that work doesn’t have to stop. And, we take feedback seriously to make improvements to our product.
“What I like is the responsiveness from your Customer Success team. I have been told that if there are functionalities your tool doesn’t have, your team will work on them and potentially feature them in a future release. It’s that type of partnership that I think every company looks for in choosing their software providers.” – Randall Van Allen, Madison Cloud CEO
Why Go with the Little Guys
There are a ton more reasons why our customers switch to us from DocuSign, including better, transparent pricing, branding capabilities, and more flexibility. We also pride ourselves on constant product upgrades and enhancements to ensure you and your customers are getting what you need. And, we offer so much more than eSignatures. Forms, documents, and eSignatures from OnTask can be used for full process automation at your business.
Ready to learn how OnTask stacks up against DocuSign? Download our white paper for pricing and a feature comparison.